Check In

Use Check In at the front desk to manage attendance for a specific class. This section is available in staff and owner navigation.

Open a class roster

1. Open Check In.
2. Select the date and class you are running. You can also open Check In from a class's actions.
3. Confirm the class name, instructor, and time.
4. Use Search to find the arriving student.

The roster separates Upcoming Check In and Checked In. Check the student's checkbox to record attendance. Clear it if you need to undo an accidental check-in.

Review waivers

An unsigned waiver is flagged on the roster. Open the waiver prompt and have the customer review and complete it. See Waivers & Policies for the studio's document settings.

Add a walk-in

1. Select Add Customer on the class roster.
2. Link an existing customer or create a profile in the checkout flow.
3. Review the class, available credits, and any payment due, then complete checkout.
4. Complete the waiver step if prompted.
5. Confirm the check-in when asked, then verify the student appears under Checked In.

Use a customer's row menu to open Customer Details or Add Items when needed.

Cancel a booking or record a no-show

Use the row menu's Cancel or No Show action for an eligible booking. Review the confirmation, including any guests and cancellation-policy consequences, before confirming.

Use Override Policy only when your studio intends to make an exception. See Booking & Cancellation Policies for how overrides affect refunds and returned credits.

Wellhub attendance

A Wellhub booking can require the customer to check in through the Wellhub app before staff confirm attendance. Review the displayed status and resolve any warning before confirming. See Wellhub for the two check-in modes.

If a student is missing

Check the class date, the booking email, and whether the booking is confirmed or still waitlisted. A waitlist entry is not a confirmed place. Review the customer's activity or contact Vygor before creating a duplicate booking.