Transactions
Review payments and disputes from your studio dashboard.
Owners use Point of Sale > Transactions to review Stripe payments and disputes within Vygor.
Find a payment
- Open Transactions > Payments.
- Use the available Stripe search or filters to locate the payment.
- Open its details and confirm the customer, amount, status, and date.
- Use the actions available for that payment, or contact Vygor if the action you need is unavailable.
If a terminal checkout appeared to stall, check the payment result before attempting another charge.
Review a dispute
Open Transactions > Disputes, select the relevant case, and review the displayed status and available actions. Keep the related customer and booking details available when investigating it.
Booking cancellation and payment refunds
Cancelling a booking follows the class's cancellation policy, which determines whether money or credits are returned. Cancelling a membership stops future renewals and does not issue a refund.
Review the payment details and Booking & Cancellation Policies to check the expected outcome. Ask Vygor for help if the refund you need is not available in the payment view.
Reporting
Use Analytics for the available studio trend charts. For reconciliation or an accounting export not available on screen, send Vygor the date range and the breakdown you need.