Communications
Manage sender addresses, automated templates, and customer SMS conversations.
Owners use Communications to manage automated emails and SMS messages and review customer text conversations. For bulk email campaigns, see Marketing.
Set up a sender address
Open Settings > Communications > Email Addresses to create or edit a sender address and sender name. Use Set as Default for the address you want selected by default.
Coordinate initial sender setup and a delivery test with Vygor before sending to customers.
Edit automated emails
Transactional emails are automated messages triggered by bookings, payments, membership changes, and substitution requests.
- Open Communications > Transactional > Emails.
- Select the message type you want to review.
- Review its enabled state and current template.
- For a custom template, edit the subject and content using Email Builder or Raw HTML.
- Use the variables listed for that message type, then select Save Changes.
Variables insert details such as customer or booking information. Use only the variables listed for the selected message type.
Messages can use a custom or default template. Disabling a custom template may still allow the default message to send. Contact Vygor if you need to stop a notification.
Review customer text conversations
Open Communications > SMS to review customer conversations. A customer's profile also has an SMS tab when a conversation is available.
SMS requires messaging to be enabled for the studio, a configured business number, and a customer phone number. Contact Vygor if your studio's SMS setup is incomplete.
Edit automated SMS messages
Open Communications > Transactional > SMS to review the available message types. Select a message, use its listed variables, edit SMS content, and choose Save Changes.
Automated SMS requires an enabled template with saved content and a completed studio messaging setup. Email and SMS have separate message types; substitution notifications use email.
Get help with a missing message
Send Vygor the customer, the event that should have triggered the message, and the approximate time. For SMS, also check that the customer has a phone number and the studio's messaging setup is complete.